Heat pump servicing
Although heat pumps are a low-maintenance heating option, it is still important to have them serviced regularly to make sure they are performing safely and efficiently. And all checks on a heat pump should be carried out by a qualified MCS heating engineer.
All about heat pump servicing
If you have an Air Source heat Pump having it serviced can help extend its lifetime.
On average, a heat pump can work for at least 15 years, increasing to over 20 years if it is regularly maintained.
A heat pump service will also ensure the validity of your warranty.
What do we provide?
Qualifications
All our heat pump engineers are trained to be aware of the latest industry standards and regulatory framework relating to heating design.
They are required to understand the requirements for undertaking room-by-room heat loss calculations, how to correctly size heat emitters, how to correctly specify pumps and pipework for domestic hot water systems.
We also ensure that they are familiar with the basic design principles of system configurations.
Certifications
The Microgeneration Certification Scheme (MCS) is an industry-led quality assurance scheme, which demonstrates the quality and reliability of approved products and installation companies. Being MCS certified demonstrates that we install to the industry-expected level of quality every time. MCS provides you with a mark of quality which provides assurance. MCS is a mark of quality assurance in the renewable energy sector aimed at businesses that install small-scale renewable or low-carbon heat and power solutions. Our certification it indicates that we operate to high industry standards, as outlined by the MCS.
The MCS standard requires us to demonstrate our commitment to quality workmanship and to customer care. In addition, we need to continually demonstrate competency and commit to continual improvement through the use of effective management systems.
Service quality
Our service visits include a range of tests, checks and inspections to assess the safety and efficiency of the heat pump, including:
– Visual Checks
– Temperature checks
– System checks
– Pipework pressure testing
– Leak checks
– Electrical circuit testing
– Advice on system set up and product use
An ASHP’s external units are subject to varied weather conditions, so our engineer will ensure that the evaporator is free from debris to ensure maximum airflow and also inspect the fan blade to ensure this is free from obstruction.
You can play your part by making sure that the external unit is kept clear of garden debris.
You can protect the unit further by adding a cover, such as a canopy or free standing cover.
Regular maintenance
ASHPs feature a rugged design with very few moving parts.
However, we suggest that you have an annual service after the initial installation, carried out by one of our fully qualified MCS heating engineers.
During the service visit our engineer will check the efficiency and performance of the heat pump and ensure the system is working correctly and delivering the right heating levels for your property.
Guarantee
MacBrookGas provides a 2-year Insurance Backed Guarantee (IBG) for each property. This is provided under the Quality Mark Protection scheme (formerly known as GDGC).
This guarantee is designed to provide financial protection to homeowners, in the event that an installer ceases to trade and is unable to honour their written guarantee. It provides homeowners with peace of mind is a measure of trust in the installer.
MacBrookGas Ltd provides its own written workmanship guarantee. This outlines a guarantee period, during which the we will return and fix any faults resulting from faulty workmanship. If anything should happen to our company during this period, the insurance backed guarantee comes into effect and takes over the guarantee period, providing an extra layer of financial protection.
The Knowledge
Most ASHPs are tried and tested in adverse weather conditions including minus temperatures.
Most have a de-icing cycle for when the temperature drops below a certain level so that the pump heats up to clear any ice from the back of the unit.
When this takes place, steam comes from the unit and water will drip from the bottom of the heat pump.